Sales Support Specialist

Rock Entertainment Group; New Albany (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Rock Entertainment Group is seeking a Sales Support Specialist for Thermal Solutions to join our Customer Service/Sales Support team in New Albany, IN, or Norfolk, NE. You will bridge Inside Sales, Operations, Supply Chain, and Inventory Planning to ensure a seamless order-to-delivery experience for B2B customers.

The ideal candidate has 2+ years of B2B experience and a customer-first mindset, with responsibilities including handling inquiries, processing orders in SAP, coordinating with Supply

Qualifications

• 2+ years in B2B customer service or sales support.
• Experience with ERP, order management, or CRM systems (SAP preferred).
• Experience processing customer orders, pricing, shipping/delivery information.
• Understand production planning and delivery lead times.
• Collaborate with Sales, Supply Chain and Operations.

Responsibilities

• Respond to customer inquiries via email and phone; manage assigned accounts.
• Enter orders accurately into SAP; monitor pricing and order data.
• Coordinate with Sales, Supply Chain and Operations on exceptions.
• Prepare basic price quotes and support inside sales follow-up.

Skills

Customer-first mindset

Sales-support mindset

Written and verbal communication

Organizational and analytical skills

Inventory constraint prioritization

Education

Bachelor’s degree in Business, Industrial Engineering, Logistics, or Supply Chain

Tools

SAP

ERP

CRM systems

Job description

Sales Support Specialist – Thermal Solutions

Location: New Albany, Indiana or Norfolk, Nebraska

Department: Customer Service/Sales Support

We are seeking a highly motivated Sales Support Specialist to support our growing customer base for Thermal Solutions. In this role, you will serve as a key link between customers, Inside Sales, Operations, Supply Chain, and Inventory Planning, ensuring an exceptional and seamless experience from order placement through delivery.

This position combines customer service and inside sales support. The ideal candidate is results-oriented, customer-focused, and knowledgeable in servicing B2B trade customers by providing comprehensive product and service information, managing demand against available inventory, and resolving issues efficiently.

KEY RESPONSIBILITIES

Customer Support, Inside Sales & Relationship Management

• Respond promptly and professionally to customer inquiries via email and phone
• Act as an inside sales and customer service contact for assigned accounts
• Provide accurate information on product availability, pricing, order status, lead times, logistics, and inventory position
• Proactively support demand planning by aligning customer needs with available inventory and production schedules
• Support and coordinate customer sample requests
• Build and maintain strong customer relationships through consistent communication and follow-up

Order Management, Inventory & Documentation

• Ensure timely and accurate entry of customer orders into SAP
• Monitor inventory levels and collaborate with Supply Chain and Operations to manage allocations, backorders, and stock availability
• Track customer orders and communicate delivery updates or changes
• Review and verify customer pricing, and order data for accuracy
• Assist with invoicing, export, and related documentation

Issue Resolution & Process Support

• Partner with Sales, Supply Chain, and Operations to address customer requests, including expedites and inventory constraints
• Process returns, customer complaints, and credit requests
• Assist with new customer onboarding and new product setup
• Provide backup support to other Customer Service and Inside Sales team members

Sales & Commercial Support

• Prepare basic price quotes and support inside sales activities
• Support follow-up on open quotes, orders, and deliveries
• Provide the Sales team with customer insights, order trends, and inventory-related feedback
• Assist in identifying upselling or cross-sell opportunities based on customer demand and inventory availability

CANDIDATE PROFILE

Education

• Bachelor’s degree preferred in Business, Industrial Engineering, Logistics, Supply Chain, or a related field

Experience

• 2+ years of experience in B2B customer service, order management, inside sales, sales support, or an office-based administrative/customer support role
• Experience processing customer orders, coordinating order details, pricing, shipping/delivery information, or other business transactions preferred
• Experience working with ERP, order management, or CRM systems preferred

  Technical Knowledge

  • Understanding of production planning, inventory management, and delivery lead times
  • Experience working with ERP and CRM systems (SAP preferred)

  Key Skills

  • Strong customer-first and sales-support mindset
  • Clear and professional written and verbal communication skills
  • Strong organizational and analytical skills
  • Ability to prioritize, manage inventory-related constraints, and handle multiple requests simultaneously

  SUCCESS INDICATORS

  • Timely and professional customer and inside sales responses
  • High accuracy in order entry, pricing, and documentation
  • Effective coordination with Supply Chain and Inventory teams
  • Strong customer satisfaction and retention
  • Clear, proactive internal communication across Sales, Operations, and Supply Chain
    

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