Inside Sales & Customer Support – Thermal Solutions

Pregis; New Albany (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Pregis is hiring a Sales Support Specialist – Thermal Solutions in New Albany, Indiana. You will be the link between Inside Sales, Operations, Supply Chain and Inventory Planning, ensuring a seamless experience from order placement through delivery.

The ideal candidate has 2+ years in B2B customer service or inside sales, is customer-focused, and proficient with ERP/SAP and CRM systems. This role combines customer service with order management and inventory coordination to support growth at

Qualifications

• Bachelor’s degree preferred in Business, Industrial Engineering, Logistics, Supply Chain, or a related field.
• 2+ years of experience in B2B customer service, order management, inside sales, sales support, or an office-based administrative/customer support role.
• Experience processing customer orders, coordinating order details, pricing, shipping/delivery information, or other business transactions preferred.
• Experience working with ERP, order management, or CRM systems preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone.
• Act as an inside sales and customer service contact for assigned accounts.
• Provide accurate information on product availability, pricing, order status, lead times, logistics, and inventory position.
• Proactively support demand planning by aligning customer needs with available inventory and production schedules.
• Support and coordinate customer sample requests.
• Build and maintain strong customer relationships through consistent communication and follow-up.
• Ensure timely and accurate entry of customer orders into SAP.
• Monitor inventory levels and collaborate with Supply Chain and Operations to manage allocations, backorders, and stock availability.
• Track customer orders and communicate delivery updates or changes.
• Review and verify customer pricing, and order data for accuracy.
• Assist with invoicing, export, and related documentation.
• Partner with Sales, Supply Chain, and Operations to address customer requests, including expedites and inventory constraints.
• Process returns, customer complaints, and credit requests.
• Assist with new customer onboarding and new product setup.
• Provide backup support to other Customer Service and Inside Sales team members.
• Prepare basic price quotes and support inside sales activities.
• Support follow-up on open quotes, orders, and deliveries.
• Provide the Sales team with customer insights, order trends, and inventory-related feedback.
• Assist in identifying upselling or cross-sell opportunities based on customer demand and inventory availability.

Skills

Customer-first mindset

Sales support

Written and verbal communication

Organizational & analytical skills

Inventory prioritization

Education

Bachelor’s degree

Tools

SAP

CRM systems

Job description

Pregis is hiring a Sales Support Specialist – Thermal Solutions in New Albany, Indiana. You will be the link between Inside Sales, Operations, Supply Chain and Inventory Planning, ensuring a seamless experience from order placement through delivery.

The ideal candidate has 2+ years in B2B customer service or inside sales, is customer-focused, and proficient with ERP/SAP and CRM systems. This role combines customer service with order management and inventory coordination to support growth at