Medical Device Sales Support Specialist

TRC Talent Solutions; Charlotte (NC); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An established industry player is seeking a Sales Support Specialist to join their dynamic team in South Charlotte. This role is perfect for new graduates eager to begin their careers in the medical equipment sector. You will play a crucial role in processing orders, educating customers on product warranties, and resolving customer inquiries. With a focus on communication and collaboration with various departments, this position offers a fantastic opportunity to develop your skills in a supportive environment. Enjoy a competitive salary and a suite of benefits while contributing to an innovative company dedicated to excellence in customer service.

Qualifications

• Bachelor's degree required, with customer service experience preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Process orders and verify product details using computer-based applications.
• Educate customers on product warranties and resolve customer issues.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Education

Bachelor's Degree

Tools

SAP

Job description

South Charlotte Medical Sales Corporation is adding a Sales Support Specialist to assist their specialty division. This is a great opportunity for new grads! Convenient location with many amenities. Salary up to $52K

Responsibilities of the Medical Device Sales Support Specialist:

• Process orders, verifies product description, quantity, shipping and billing information via computer-based applications.
• Educates customers on and administers all product warranty information.
• Recommends products based on customer need, cost, availability and/or specifications.
• Identify, research and resolve customer issues.
• Communicates with Sales to provide extensive details regarding potential opportunities and / or issues.
• Communicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping.
• Informs customers of back orders and sales sample orders, ensuring that these are coded correctly and charged to the correct account.

Qualifications of the Medical Device Support Specialist:

• Bachelor's Degree
• SAP experience beneficial
• One year prior experience in a customer service environment beneficial
• Excellent communication skills, verbal and written

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Medical Equipment Manufacturing

Medical insurance, Vision insurance, 401(k)