Senior Sales Support

MFS Supply; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

MFS Supply is seeking a Sales Support professional to coordinate between the sales team and customers, ensuring smooth onboarding from initial contact to project completion.

The role emphasizes Excel-driven quote management, ERP/CRM collaboration, and delivering exceptional customer service while aligning with Supply Chain and Operations.

Qualifications

• Bachelor’s degree or relevant equivalent work experience.
• Experience as Sales support specialist or sales support associate.
• Hands-on experience with ERP and CRM systems; Oracle-based apps preferred.
• Advanced Excel skills (PivotTables, VLOOKUP, conditional formatting).
• Ability to identify data issues and ensure data accuracy.
• Understanding of sales principles and customer service practices.
• Flexibility to work with sales and customer schedules.

Responsibilities

• Coordinate service and support for sales activities with customers, contractors, and partners.
• Provide tools, resources, services, and analysis to enable team members to perform their jobs effectively.
• Manage high-volume quoting with advanced Excel and ensure pricing accuracy.
• Maintain relationships with supply chain and operations partners for daily activity and quality.
• Support sales with customer communication on multi-unit renovation projects.
• Coordinate with order processing, supply chain, and operations on cabinet assembly and delivery timing.
• Create and process contracts for all accounts; highlight items needing revision before execution.
• Ensure contract, pricing tool, and CRM opportunities match to determine sale completion.
• Schedule meetings for internal and external parties as needed.
• Develop policies, procedures, training, and testing as needed.
• Resolve routine customer service issues via calls, correspondence, and electronic communication.
• Maintain current knowledge of company policies, procedures, and programs.
• Address customer concerns and enter orders with high accuracy.
• Other tasks as deemed necessary.

Skills

Customer service

Excel proficiency

Sales support

Communication

Time management

Problem solving

Planning

Relationship management

Education

Bachelor’s degree in business, sales/marketing or a related field

Tools

ERP and CRM systems

Oracle-based applications

Job description

Sales Supportis responsible forcoordinating between the sales team and our customers to deliver the best customer experience through customer/project onboard to project completion.

PrimaryResponsibilities:

• Coordinate service and support for salesactivities, working with internal and external customers, contractors, and/or business partners.
• Provide tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers.
• Manage high-volume quoting activities through advanced Excel usage and analysis, ensuring pricing accuracy, identifying discrepancies, and providing timely reporting to internal stakeholders
• Maintain a strong relationship with supply chain and operations partners for daily activity and production quality
• Supports the sales team with customer communication related to multi-unit renovation projects.
• Coordinates with order processing, supplychainand operations on timing of cabinet assembly and delivery.
• Create and process contracts for all accounts. Communicate any items to be addressed and/or needs for revision prior to contract execution.
• Determine if a sale is complete by ensuring the contract, pricing tool, and CRM opportunity match.
• Coordinate meetings as necessary for internal and external parties.
• Develop policies, procedures,training,and testing as needed.
• Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, writtencorrespondenceand/or electronic communication, and in person according to all company policies, standard operating procedures, and contract coverage.
• Maintains current knowledge of all company policies, procedures, & programs
• Address customer concerns, rectify anyerrors,andentercustomer orders witha high levelof accuracy.
• Other tasks asdeemednecessary.

RequiredEducation &Skills

• Bachelor’s degree in business, sales/marketing or a related field or relevant equivalent work experience
• Proven work experience as a Sales support specialist or Sales support associate
• Demonstrated hands-on experience with ERP and CRM systems required; prior experience with Oracle-based applications required
• Advanced level proficiency in Microsoft Excel – including use of PivotTables, VLOOKUP, conditional formatting, and complex formula creation – applicants with only basic spreadsheet skills will not be considered.
• Proven track record of identifying data issues, resolving discrepancies, and ensuring the accuracy and reliability of critical business information.
• In-depth understanding of sales principles and customer service practices
• Flexibility tooperatewith sales team and customer schedule in mind
• Strong customer service skills with the ability to communicate professionally, build trust, manage relationships, and consistently meet the needs of internal and external customers.
• Strong planning skills to accurately scope out length and difficulty of tasks/projects, setobjectivesand goals, break work down into steps, develop schedules,anticipateand adjust for problems and roadblocks
• Strong analytical and creative problem-solving skills