Sales Support Specialist

Calculated Hire; Charlotte (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Calculated Hire in Charlotte, NC is seeking a professional, organized, and customer-focused individual to support customer service, sales initiatives, order processing, and daily business operations.

Responsibilities include responding to inquiries via phone, email, and chat; following up with customers; processing orders; coordinating events and travel; maintaining marketing materials and inventory; and providing general administrative support.

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint; Shopify experience preferred.
• Familiarity with CRM or ERP systems.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Support sales growth initiatives and follow-ups.
• Process orders and perform accurate data entry.
• Assist with product expos, events, travel, and vendor coordination.
• Maintain marketing materials and promotional inventories.
• Provide general administrative support and manage office supplies.

Skills

Customer service

Communication skills

MS Office

Shopify experience

CRM/ERP familiarity

Event coordination

Job description

We’re looking for a professional, organized, and customer-focused individual to support customer service, sales initiatives, order processing, and daily business operations.

Responsibilities include:

• Responding to customer inquiries via phone, email, and chat
• Conducting customer follow-ups and supporting sales growth initiatives
• Processing orders and completing data entry accurately
• Assisting with product expos and trade shows, including event research, booth coordination, vendor services, and travel arrangements
• Maintaining marketing materials and promotional inventory
• Managing office supply purchasing and providing general administrative support

Qualifications:

• 2+ years of customer service experience, preferably in a technical product environment
• Strong verbal and written communication skills
• A professional, patient, and customer-focused approach
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience with Shopify or similar e-commerce platforms is a plus
• Familiarity with CRM or ERP systems is preferred
• Mechanical aptitude is a plus

Schedule: Monday–Friday, 7:30 AM–4:30 PM