Customer Support Specialist

Vaccari Boots Texas WW South Side, LLC; Lytle (TX); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive pay starting at $20/hour

Consistent weekday daytime schedule (9

Supportive team environment

Résumé du poste

Vaccari Boots Texas WW South Side, LLC is seeking an Online Customer Service Representative to handle written communications with customers from order to delivery. The role emphasizes email and chat support, with no phone requirements, and requires on-site presence Monday through Friday, 9:00 AM to 5:00 PM.

You will manage orders, verify addresses, process returns and exchanges, and coordinate with customers to resolve issues while maintaining accurate records.

Qualifications

• Experience with online customer service via email, chat, or tickets.
• Strong written communication with correct grammar and punctuation.
• Detail-oriented and accurate when editing orders and invoices.
• Able to stay calm and solution-focused with frustrated customers.

Responsabilités

• Respond to customer inquiries by email, chat, and other online channels promptly and professionally.
• Build and maintain positive customer relationships.
• Update orders on request (size, color, shipping address, etc.).
• Verify shipping addresses to prevent delivery errors.
• Process returns and exchanges.
• Create invoices with discounts when applicable.
• Notify customers of stock, pre-order delays, and shipment delays.
• Keep accurate records of interactions and order changes.
• Perform other related duties as assigned.

Connaissances

Email/chat support

Excellent writing

Attention to detail

Time management

On-site availability

Outils

Shopify

Order management platforms

Invoicing tools

Description du poste

Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Pay: Starting at $20.00/hour

ABOUT THE ROLE

We are looking for a detail-oriented, tech-savvy Online Customer Service Representative to join our team. You will be the friendly, professional voice of our company in written communication, helping customers with their orders and keeping them happy from purchase to delivery. This is a written-support role. No telephone experience is required.

RESPONSIBILITIES

• Respond to customer inquiries by email, chat, and other online channels in a prompt, professional, and courteous manner
• Build and maintain positive customer relationships
• Update existing orders at the customer's request, including size, color, shipping address, and other details
• Verify shipping addresses to prevent delivery errors
• Initiate and process returns and exchanges
• Create and issue invoices with discounts applied
• Notify customers of out-of-stock items, pre-order delays, and shipment delays
• Keep accurate records of customer interactions and order changes
• Perform other related duties as assigned

REQUIREMENTS

• Previous experience in online customer service (email, chat, or ticket-based support)
• Excellent written communication skills, with proper grammar, spelling, and punctuation
• Comfortable with computers and quick to learn new software, including e-commerce and order management platforms
• Strong attention to detail and accuracy when editing orders and handling invoices
• Ability to stay calm, courteous, and solution-focused with frustrated customers
• Good organization and time management
• Reliable attendance and the ability to work on site Monday-Friday, 9-5

PREFERRED (NOT REQUIRED)

• Western industry customer service experience is a huge bonus
• Experience with Shopify or a similar e-commerce platform
• Experience with invoicing or payment processing tools

WHAT WE OFFER

• Competitive pay starting at $20.00/hour
• Consistent weekday daytime schedule, with no nights or weekends
• A supportive team environment