Sales Support Specialist

Fagron Sterile Services US (FSS); Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Fagron Sterile Services US (FSS) in Austin, TX is seeking a Sales Support Specialist to maintain consistent contact with customers when team members are out of the office. You will handle inbound and outbound calls and emails, coordinate commercial agreements, and support house accounts.

Responsibilities include preparing sales reports, market surveys, quotes and tenders, administrative support, and assisting the Customer Service team while upholding FSS values and culture.

Qualifications

• Bachelor’s degree or 3+ years of sales experience preferred.
• Experience with ERP, CRM, and Power BI strongly preferred.
• Proficiency in Microsoft Office software.
• Ability to work independently as well as in a team environment.
• Pharmaceutical or highly regulated industry experience is a plus.
• Excellent verbal and written communication skills.
• Capable of meeting deadlines with a positive attitude.
• Able to collaborate with many different functions.

Responsibilities

• Coordinate and manage commercial agreements to support the sales department and achieve objectives.
• Prepare sales reports, market and price surveys to monitor sales and product evolution.
• Keep sales reports up to date and analyze results for accurate reporting.
• Provide administrative support and research orders for the team.
• Support the intercompany shipping process.
• Draw up quotes and tenders for public calls for tenders as needed.
• Maintain knowledge about products and sales objectives.
• Assist the Customer Service team as needed.
• Be an ambassador of Fagron Family Rules, Values and Culture.
• Other duties as assigned.

Skills

Communication skills

Independent work

Team collaboration

Deadline oriented

Education

Bachelor's degree or 3+ years sales experience

Tools

ERP

CRM

Power BI

Microsoft Office

Job description

The sales support specialist will provide support in a variety of ways. Revenue is driven by professional contact with customers and this role will ensure that we maintain that consistent contact when associates are out of the office. The primary responsibility will be coverage of the business as members of the team are out of the office, handling both inbound and outbound calls and emails. A secondary responsibility will be facilitating sales for house accounts by handling inbound communication and making outbound sales calls.

Key Responsibilities

• Coordination and management of commercial agreements in order to provide optimal support to the sales department in order to achieve the sales objectives, as assigned by management.
• Preparation of sales reports, market and price surveys in order to follow up on sales and product evolution and thus support the commercial policy.
• Keeping sales reports up to date and analyzing the sales results in order to ensure correct reporting.
• Providing administrative support to the team including keeping customer information up to date and researching orders.
• Support the intercompany shipping process
• Draw up quotes and tenders in the frame of public calls for tenders in line with the information obtained from Sales with a view to providing an answer to the customer's question.
• Maintain professional knowledge about the products and sales objectives
• Assisting the Customer Service team as needed
• Be the ambassador of Fagron Family Rules, Values and Culture.
• Other duties as assigned.

Set yourself apart

• Bachelor's degree or 3+ years of experience working in sales preferred
• Experience working with ERP, CRM and PBI tools strongly preferred
• Computer proficiency skills required including Microsoft office systems
• Ability to work independently as well as within a team environment required
• Pharmaceutical industry experience or relevant highly regulated industry
• Excellent verbal and written communication skills
• Must be able to work independently and meet deadlines while maintaining a positive attitude
• Demonstrated ability to collaborate with many different functions