Sales Support Specialist

Fagron; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Health, Vision, and Dental Insurance

Company Paid Life Insurance

Generous Paid Holidays

Paid Volunteer Time

Generous Paid Time Off and Rollover

Company matching 401K and Retirement

Employee Assistance Program

Flexible working arrangements

Job summary

Fagron US in Austin, Texas seeks a Sales Support Specialist to back the sales team by handling inbound/outbound calls and emails, coordinating commercial agreements, and preparing quotes for tenders. The role ensures continuity when team members are out of the office.

The ideal candidate has a Bachelor’s degree or 3+ years in sales, strong experience with ERP/CRM/Power BI, and excellent written and verbal communication.

Qualifications

• Bachelor’s degree or 3+ years of experience in sales preferred.
• Experience working with ERP, CRM and Power BI tools strongly preferred.
• Computer proficiency skills including Microsoft Office systems.
• Ability to work independently as well as within a team environment.
• Excellent written and verbal communication skills.
• Pharmaceutical industry experience or relevant highly regulated industry.
• Must be able to work independently and meet deadlines while maintaining a positive attitude.
• Demonstrated ability to collaborate with many different functions.

Responsibilities

• Coordinate and manage commercial agreements to support the sales department and achieve objectives.
• Prepare sales reports, market and price surveys to monitor sales and product evolution.
• Keep sales reports up to date and analyze results for accurate reporting.
• Provide administrative support including maintaining customer information and researching orders.
• Support intercompany shipping processes.
• Draw up quotes and tenders for public calls for tenders with input from Sales.
• Maintain knowledge about products and sales objectives.
• Assist the Customer Service team as needed.
• Be the ambassador of Fagron Family Rules, Values and Culture.

Skills

Communication skills

Independent worker

Team collaboration

Written communication

Education

Bachelor's degree

3+ years sales experience

Tools

ERP

CRM

Power BI

Microsoft Office

Job description

About the job

The sales support specialist will provide support in a variety of ways. Revenue is driven by professional contact with customers and this role will ensure that we maintain that consistent contact when associates are out of the office. The primary responsibility will be coverage of the business as members of the team are out of the office, handling both inbound and outbound calls and emails. A secondary responsibility will be facilitating sales for house accounts by handling inbound communication and making outbound sales calls.

Key Responsibilities

• Coordination and management of commercial agreements in order to provide optimal support to the sales department in order to achieve the sales objectives, as assigned by management.
• Preparation of sales reports, market and price surveys in order to follow up on sales and product evolution and thus support the commercial policy.
• Keeping sales reports up to date and analyzing the sales results in order to ensure correct reporting.
• Providing administrative support to the team including keeping customer information up to date and researching orders.
• Support the intercompany shipping process
• Draw up quotes and tenders in the frame of public calls for tenders in line with the information obtained from Sales with a view to providing an answer to the customer’s question.
• Maintain professional knowledge about the products and sales objectives
• Assisting the Customer Service team as needed
• Be the ambassador of Fagron Family Rules, Values and Culture.
• Other duties as assigned.

Set yourself apart

• Bachelor’s degree or 3+ years of experience working in sales preferred
• Experience working with ERP, CRM and PBI tools strongly preferred
• Computer proficiency skills required including Microsoft office systems
• Ability to work independently as well as within a team environment required
• Excellent written and verbal communication required
• Pharmaceutical industry experience or relevant highly regulated industry
• Excellent verbal and written communication skills
• Must be able to work independently and meet deadlines while maintaining a positive attitude
• Demonstrated ability to collaborate with many different functions

What's on offer?

We believe in our people and foster a supportive environment that develops and rewards performance and incentivizes long-term career success. Our benefits include, but are not limited to:

• Competitive Salary
• Health, Vision, and Dental Insurance
• Company Paid Life Insurance
• Generous Paid Holidays
• Paid Volunteer Time
• Generous Paid Time Off and Rollover
• Company matching 401K and Retirement Savings Plans
• Employee Assistance Program
• Flexible working arrangements

Ready for the challenge?

Fagron US is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Fagron US is proud to be an affirmative action and equal opportunity employer.