Sales Support Representative - Waterworks

Ferguson; Dayton (OH); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Paid time off

Job summary

Ferguson is seeking a hands-on Sales Support Representative in Dayton, OH. You will work with Sales associates to identify the best products and solutions, deliver timely quotes, and process accurate sales orders to support customers.

The role involves coordinating deliveries, handling calls, and using CRM and phone systems. A mix of warehouse, yard, and counter tasks may be required, with opportunities to grow in a fast-paced, customer-focused environment.

Qualifications

• 1-3 years of sales or customer service experience preferred.
• Waterworks or construction experience is a plus.
• Prior warehouse experience preferred.
• Comfort with physically demanding work.
• Able to switch between warehouse, yard, counter and admin duties.
• College degree or bachelor's degree preferred.
• Strong sales ability including upselling.
• Proven quick-response to customer needs and timely decisions.
• Thrives in fast-paced environment and keeps commitments.
• Customer service oriented with relationship-building skills.
• General digital literacy including Microsoft Office.
• Ability to learn product knowledge quickly.

Responsibilities

• Work with Sales associates to determine best products and solutions.
• Provide personalized service with timely quotes and accurate sales orders.
• Coordinate deliveries for customers.
• Answer sales calls and resolve customer questions.
• Utilize CRM and phone systems effectively.
• Training and work in warehouse, pipe yard, and at the sales counter.

Skills

Sales experience

Customer service

CRM experience

Communication skills

Microsoft Office

Product knowledge learning

Education

Bachelor's degree preferred

Tools

CRM system

Phone system

Job description

Sales Support Representatives

Starting pay rate at $21 and may be higher based on experience

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, from 7:00 AM to 4:00 PM

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred
• Prior experience in waterworks or a construction environment is a plus
• Prior warehouse experience is preferred
• Must be comfortable performing physically demanding work
• Ability to transition between warehouse, yard, counter, and administrative duties as needed
• A college degree or bachelor's degree is preferred
• Exhibit strong skills for sales, including the ability to upsell
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment & follow through on commitments
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes

Benefits

• At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $18.71 - $29.92

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information