Sales Support Representative - Waterworks

Ferguson Enterprises, Inc.; Kansas City (MO); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Mental health coverage

Gender affirming benefits

Family building benefits

Employee discounts

Job summary

Ferguson Enterprises, LLC is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. Schedule: Monday through Friday, 7:00 AM to 4:00 PM.

You will support the sales team, assist in developing proposals and contracts, and coordinate deliveries for customers. You will interact with customers to understand their needs, capture feedback for improvement, and use CRM and phone systems effectively.

Qualifications

• Bachelor’s degree preferred; 1-3 years of experience accepted in lieu of bachelor’s degree.
• Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson.
• Innately self‑motivated with a consistent track record of driving results.
• Possess a natural penchant for assisting customers and addressing their needs effectively.
• Demonstrate an ability to be flexible and open to change.
• Previous professional experiences or internships in Sales, preferred.

Responsibilities

• Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries.
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals.
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables.
• Interact with customers to understand their needs, address inquiries, and provide information about products or services.
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience.
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Skills

Customer focus

Sales mindset

Self-motivated

Adaptable

Internships in Sales

Education

Bachelor's degree preferred

Tools

CRM system

Phone system

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities

• Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries.
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals.
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables.
• Interact with customers to understand their needs, address inquiries, and provide information about products or services.
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience.
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Qualifications

• Bachelor’s degree from an accredited university preferred; 1-3 years of experience accepted in lieu of bachelor’s degree.
• Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson.
• Innately self‑motivated with a consistent track record of driving results.
• Possess a natural penchant for assisting customers and addressing their needs effectively.
• Demonstrate an ability to be flexible and open to change.
• Previous professional experiences or internships in Sales, preferred.
• At Ferguson, we care for each other.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range and Eligibility

• - Pay Range: - $18.71 - $29.92 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations.
• - The starting wage may be higher in certain locations based on local or state wage requirements.
• - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• - Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.