Sales Support Representative (Inside Sales) - Waterworks

Ferguson; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson is hiring Sales Support Representatives to help customers, support the sales team, and learn the business from the ground up. You will assist in creating proposals, coordinating deliveries, and addressing inquiries with a focus on service excellence.

Ideal candidates have 1–3 years in sales or related roles, a customer-first mindset, and a willingness to grow within a Fortune 500 company while collaborating across warehouse, pipe yard and counter teams in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred; 1–3 years accepted in lieu of degree.
• Sales-focused mindset with interest in learning products, services and processes.
• Self-motivated, results-driven and customer-oriented.
• Flexible and adaptable; prior sales internships are a plus.

Responsibilities

• Support sales team with tasks, timelines and lead prospecting.
• Assist in development of proposals, contracts and closing docs.
• Coordinate tasks, track progress and meet deliverables.
• Interact with customers to understand needs and provide product information.
• Capture feedback to identify areas for improvement.
• Learn new sales techniques, tools and technologies.
• Coordinate customer deliveries and respond to inquiries.
• Answer sales calls and resolve questions with CRM/phone.
• Training and work in warehouse, pipe yard and sales counter.

Skills

Customer focus

CRM system

Communication

Sales support

Problem solving

Education

Bachelor’s degree preferred

Tools

CRM system

Phone system

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career or step into an entry-level opportunity to start your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities

• Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables
• Interact with customers to understand their needs, address inquiries, and provide information about products or services
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Qualifications

• Bachelor’s degree from an accredited university preferred; 1-3 years of experience accepted in lieu of bachelor’s degree
• Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson
• Innately self-motivated with a consistent track record of driving results
• Possess a natural penchant for assisting customers and addressing their needs effectively
• Demonstrate an ability to be flexible and open to change
• Previous professional experiences or internships in Sales, preferred

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.