Sales Support Representative

Paul Miller; Parsippany-Troy Hills (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Health & Wellness Program

401K with Employer Match

FSA for health & dependents

Paid Time Off

Disability insurance

Employee discounts

Company events

Job summary

Paul Miller Auto Group in Parsippany-Troy Hills, NJ is hiring a full-time receptionist to manage the front desk and handle client service and administrative activities for sales and service.

The role includes operating a multi-line system, greeting visitors, directing inquiries, and maintaining records in the dealership's system. Competitive benefits are offered and long-term growth is encouraged.

Qualifications

• Experience in front desk or reception roles.
• Excellent verbal and written communication.
• Proficient with basic office software and data entry.

Responsibilities

• Operate a multi-line phone system and route calls to the right person.
• Answer calls quickly and politely, transferring as needed.
• Minimize hold time and confirm if customers want to wait.
• Take detailed messages with caller info and pass to the right person.
• Filter calls per management request and notify appropriate staff.
• Coordinate with vendors and update the dealership directory.
• Greet showroom visitors and direct to the appropriate department.
• Record data in the CRM and prepare weekly lead reports.
• Perform general office tasks and maintain tidy workspace.
• Maintain professional appearance and appearance of workstation.

Skills

Customer service

Phone etiquette

Data entry

Tools

CRM system

Job description

Job Location: PARSIPPANY, NJ 07054, Salary Range: $18.00 - $18.00 Hourly. Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported.

Paul Miller Auto Group is currently seeking full-time receptionist to manage the front desk, and handle all related client service and administrative activities for sales and service.

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability
• Employee/Family purchase discounts
• Multitude of employee outings and events to showcase Paul Miller’s appreciation

Responsibilities

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Filters incoming telephone calls, at the request of management.
• Advises the telephone company’s maintenance department of any problems with their system.
• Updates and distributes the dealership telephone listing, as necessary.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
• Communicates with inquirers and visitors in a professional, friendly and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Does word processing, inputs data to update certain computerized files and files or photocopies documents.
• Opens the mail and forwards it to the individuals concerned.
• Performs office tasks, on request.
• Maintains a professional appearance and a tidy workstation.
• Performs other tasks, based on management requirements and instructions