Service Receptionist

Paul Miller; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Wellness Reimbursement

401K & Roth

FSA

Paid Time Off

Disability Insurance

Employee Events

Job summary

Paul Miller Audi in Parsippany, NJ is hiring for an administrative role within the service department. You'll handle repair order data entry, billing support, cash handling, and office duties to keep the service flow smooth.

We value neat appearance, reliable communication with customers and teams, a clean driving record, and readiness for background/drug screening. Experience with Microsoft Office is a plus.

Qualifications

• Experience with Microsoft Office is a plus.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Professional personal appearance.
• Clean driving record.
• Willingness to submit to a drug screen and background check.

Responsibilities

• Transfer information from repair orders from hard copy to soft copies and reconcile the orders.
• Total the retail parts, fluids, and labor charges to calculate a category total.
• Collect the total charges from the customer in cash, check, or authorized charge account.
• Provide the customer with the proper change and/or receipts.
• Document charge purchases according to dealership policies.
• Complete the accounting section of the repair order as directed by the business manager.
• Deliver to the business office daily all closed repair orders and parts invoices.
• Handle daily cash in/out in the assigned money box.
• Control and return customers' keys as bills are paid; direct customers to their vehicle.
• File repair orders as directed by service department management.
• Answer the service department telephone, transfer calls or take messages when needed.
• Be courteous and helpful to all customers and obtain immediate assistance when service management is needed.
• Maintain a personal appearance consistent with dealership standards.
• Report any safety concerns to management.
• Perform any other administrative tasks as directed by management.

Skills

Communication skills

Professional appearance

Clean driving record

Tools

Microsoft Office

Job description

Job DetailsJob Location: Paul Miller Audi - PARSIPPANY, NJ 07054

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported,

What We Offer

• Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Reimbursement Program
• 401K & Roth Investment Options
• FSA for both Health and Dependent
• Paid Time Off (Vacation, Sick & Holiday!)
• Short Term/Long Term Disability Insurance
• Multitude of Employee Events

Responsibilities

• Transfer the appropriate information from each repair order hard copy to the soft copies (reconcile the repair orders).
• Total the retail parts, fluids, and labor charges, to calculate a total for each category.
• Collect the total retail charges from the customer in cash, check, or authorized charge account.
• Provide the customer with the proper change and/or receipts.
• Properly document charge purchases according to the policies established by the business manager.
• Complete the accounting section of the repair order as directed by the business manager.
• Accumulate and deliver to the business office daily all repair orders and parts invoices closed during the business day.
• Handle and account for daily the cash in and out in the assigned money box.
• Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers to where they may find their vehicle.
• File repair orders as directed by service department management.
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available.
• Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.
• Maintain a level of personal appearance consistent with the standards set by the dealership.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Perform any other administrative tasks as directed by management.

Qualifications

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record
• Must be willing to submit to a drug screen & background check.

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.