Sales Support Representative

Paul Miller Land Rover/Jaguar; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K & Roth with Employer Match

Paid Time Off

Job summary

Paul Miller Auto Group is seeking a full-time receptionist to manage the front desk and handle customer service and administrative activities for sales and service.

The role involves operating a multi-line phone system, greeting visitors, directing inquiries, and maintaining records with a professional and courteous approach. It offers competitive benefits and opportunities for growth within the dealership.

Qualifications

• Customer-focused front desk experience preferred.
• Ability to manage multiple calls and inquiries professionally.
• Basic data entry and records management.
• Friendly, courteous and professional demeanor.

Responsibilities

• Operate a multi-line telephone system and route calls to appropriate staff.
• Answer inbound calls promptly and courteously and transfer to correct department.
• Take detailed messages when needed and ensure follow-up.
• Greet visitors, guide them to appropriate staff and maintain a professional reception area.
• Input basic customer information and maintain records in the system.
• Assist with general administrative tasks as assigned.

Skills

Customer service

Telephone etiquette

Organization

Professional communication

Tools

Multi-line phone system

Customer tracking system

Word processing/Office software

Job description

Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Team today!Paul Miller Auto Group is currently seeking full-time receptionist to manage the front desk, and handle all related client service and administrative activities for sales and service.What We OfferCompetitive Medical, Dental & Vision InsuranceCompany Funded Life InsuranceHealth & Wellness Program with Discounts401K & Roth with Employer MatchFSA for both Health and DependentGenerous Paid Time Off (Vacation, Sick, and Holiday)Short/Long Term DisabilityEmployee/Family purchase discountsMultitude of employee outings and events to showcase Paul Miller’s appreciationResponsibilitiesOperates a multi-line telephone system and transfers calls taken to the individuals concerned.Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.Filters incoming telephone calls, at the request of management.Advises the telephone company’s maintenance department of any problems with their system.Updates and distributes the dealership telephone listing, as necessary.Welcomes customers visiting the show room and inquires as to the purpose of their visit.Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.Communicates with inquirers and visitors in a professional, friendly and effective manner.Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.Records data in a customer tracking system and prepares weekly reports on potential customers for management.Does word processing, inputs data to update certain computerized files and files or photocopies documents.Opens the mail and forwards it to the individuals concerned.Performs office tasks, on request.Maintains a professional appearance and a tidy workstation.Performs other tasks, based on management requirements and instructions