Sales Receptionist

Paul Miller Chevy; West Caldwell (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance},{

Company Funded Life Insurance

401K with Employer Match

Paid Time Off

Job summary

Paul Miller Auto Group in West Caldwell, NJ is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service. The role offers competitive benefits including medical, dental, and vision insurance, a 401K plan with employer match, PTO, and life insurance.

Primary duties include greeting customers, directing inquiries to the appropriate department, recording customer data, and maintaining organized records.

Qualifications

• Ability to handle front desk duties with a professional demeanor.
• Strong phone skills and courteous communication.
• Capable of managing multiple tasks and directing visitors efficiently.

Responsibilities

• Operates a multi-line telephone system and transfers calls to the appropriate individuals or department.
• Answers all incoming calls quickly and in a courteous and professional manner, and transfers them as needed.
• Minimizes time customers spend on hold and confirms if they wish to continue waiting when necessary.
• Takes detailed messages when calls cannot be transferred; forwards information promptly to the concerned individual.
• Filters incoming calls at management request.
• Welcomes customers visiting the showroom and determines the purpose of their visit.
• Directs customers to the appropriate department, notifies the employee concerned that a customer is waiting, and introduces customers to salespeople.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Performs word processing and inputs data to update computerized files; handles photocopying duties as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Education

High school diploma

Tools

CRM system

Job description

Overview

Location: Paul Miller Chevy - WEST CALDWELL, NJ 07006

Salary Range: $17.00 - $17.00 Hourly

Paul Miller Auto Group is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service.

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for Health and Dependent care
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability
• Employee/Family purchase discounts
• Multitude of employee outings and events

Responsibilities

• Operates a multi-line telephone system and transfers calls to the appropriate individuals or department.
• Answers all incoming calls quickly and in a courteous and professional manner, and transfers them as needed.
• Minimizes time customers spend on hold and confirms if they wish to continue waiting when necessary.
• Takes detailed messages when calls cannot be transferred, including caller’s name, phone number, time of call, and information requested; forwards information promptly to the concerned individual.
• Filters incoming calls at management request.
• Advises the telephone company’s maintenance department of any system problems.
• Updates and distributes the dealership telephone listing.
• Welcomes customers visiting the showroom and determines the purpose of their visit.
• Directs customers to the appropriate department, notifies the employee concerned that a customer is waiting, and introduces customers to salespeople.
• Communicates with inquirers and visitors in a professional, friendly, and effective manner.
• Acquires basic knowledge about the dealership to respond to general information inquiries.
• Obtains basic demographic information from customers using a follow-up file, computer system, check-list, or other methods used by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Performs word processing and inputs data to update computerized files; handles photocopying duties as needed.
• Opens mail and forwards it to the appropriate individuals.
• Performs office tasks upon request and maintains a professional appearance and tidy workstation.
• Performs other tasks as assigned by management.

Qualifications

Note: The original description lists a Qualifications heading but does not include specific qualification items. The responsibilities above describe the role's expectations. Organizations may define qualifications as required by their internal standards.

EEO / Employment Details

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