Sales Support Representative

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

WEG Electric Corp. (USA) is looking for a Sales Support Representative to join their team in Duluth, GA. This role focuses on providing order information and support while ensuring excellent customer service. Candidates should possess functional Microsoft Office skills and data entry capabilities.

The position requires a High School diploma or GED and at least one year of related experience. Benefits include a pleasant work environment, competitive compensation, and a full benefits package.

Qualifications

• 1+ year of related experience required.
• Phone etiquette for customer interaction is necessary.

Responsibilities

• Supports ISR’s and customers by providing tracking information and freight charges.
• Processes freight claims and works with freight companies.
• Communicates with other departments to help resolve credit and shipping issues.
• Creates credit memos for pricing discrepancies.
• Issues return goods authorization and works with warehouse personnel.

Skills

Functional Microsoft Office skills

Data entry

Customer Service

Familiarity with the product catalog

Basic knowledge Business Operation System

Education

High School diploma and/or GED

Job description

About the Role

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Primary Responsibilities

• Supports ISR’s and customers by providing tracking information, freight charges and POD’s.
• Processes freight claims and works with freight companies to ensure resolution.
• Submits corrected Bills of Lading to freight companies.
• Communicates with other departments to help resolve credit and shipping issues, etc.
• Creates credit memos for pricing discrepancy.
• Issues return goods authorization to the customer and works with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
• Runs open order report and open credit report to accurately update the reports for monthly projections.
• Processes rebate orders.
• Processes Co-op dollars (credits) in Apprise.
• Orders catalogs, brochures and literature to fulfill customer’s requests.
• Other duties and tasks as assigned.

Education

• High School diploma and/or GED.

Knowledge / Training

• Functional Microsoft Office skills.
• Data entry.
• Customer Service.
• Familiarity with the product catalog.
• Familiarity with general industry terminology and product naming conventions.
• Phone etiquette for customer interaction.
• Basic knowledge Business Operation System.

Experience

• 1+ year of related experience.

Benefits

We offer a pleasant work environment, competitive compensation and full benefits package.

Equal Opportunity / Affidative Action

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.