Sales Support Representative

Weg industrias de Venezuela, c.a.; Duluth (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision insurance

401(k) plan

Life insurance

Disability insurance

Job summary

WEG Electric Corp. is seeking a Sales Support Representative to join their team in Duluth, GA. This position involves offering support and order information to ensure excellent customer service while collaborating closely with the internal team.

The ideal candidate should possess customer service skills and a high school diploma or GED, with over a year of related experience preferable. WEG provides a dynamic work environment with competitive compensation and diverse benefits.

Qualifications

• 1+ year of related experience required.
• Knowledge of Microsoft Office and customer service skills are essential.
• Familiarity with product terminology and industry standard practices is preferred.

Responsibilities

• Support ISRs and customers with order tracking and information.
• Process freight claims and coordinate with freight companies.
• Communicate across departments to resolve shipping issues.

Skills

Functional Microsoft Office skills

Customer Service

Familiarity with the product catalog

Familiarity with general industry terminology

Education

High School diploma and or GED

Job description

Career Opportunities with WEG - A First Class Company!

Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 47,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an impressive rate and we're looking for talented individuals to help us move forward with this aggressive growth plan. WEG offers competitive compensation, challenging and exciting career options, as well as great benefits, including paid vacation, medical, dental, vision, 401(k), flexible spending accounts, life insurance, and disability.

A Note About Applying at WEG

Over the past several years, WEG has grown through the acquisition of several industry-leading companies. While all roles are part of the WEG organization, hiring is currently managed through separate systems aligned to each business.

Please select the area that best matches your interests below. Each link will take you to the appropriate career site.

For job openings in other WEG facilities in the USA, check the list below:

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Primary Responsibilities

• Supports ISR’s and customers by providing tracking information, freight charges and POD’s.
• Processes freight claims and work with freight companies to ensure resolution.
• Submits corrected Bills of Lading to freight companies.
• Communicates with other departments to help resolve credit and shipping issues, etc.
• Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
• Runs open order report and open credit report to accurately update the reports for monthly projections.
• Processes rebate orders.
• Processes Co-op dollars (credits) in Apprise.
• Orders catalogs, brochures and literature to fulfill customer’s requests.
• Other duties and tasks as assigned.

Education

• High School diploma and or GED.

Knowledge / Training

• Functional Microsoft Office skills.
• Customer Service.
• Familiarity with the product catalog.
• Familiarity with general industry terminology and product naming conventions.
• Basic knowledge Business Operation System.

Experience

• 1+ year of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

WEG Electric Corp. is an Affiant Charge of and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 678-534-4252. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled