Sales Support Representative

WEG; Duluth (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Sales Support Representative to join our team. The role focuses on providing tracking, freight information, and timely order support with a collaborative, customer‑centric approach.

Ideal candidates have at least 1 year of related experience, strong data entry skills, and familiarity with the product catalog. This on-site position offers full benefits and a dynamic team environment in the Duluth area.

Qualifications

• Minimum 1 year of related experience.
• Strong data entry and accuracy required.
• Basic understanding of product catalog and industry terms.

Responsibilities

• Provide tracking information, freight charges and PODs to ISR’s and customers.
• Process freight claims and coordinate with freight companies for resolution.
• Submit corrected Bills of Lading to freight carriers and liaise with departments to resolve issues.

Skills

Customer Service

Data entry

Microsoft Office

Phone etiquette

Education

High School diploma or GED

Tools

Business Operating System

Microsoft Office Suite

Job description

About The Role

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Primary Responsibilities

• Supports ISR’s and customers by providing tracking information, freight charges and POD’s.
• Processes freight claims and work with freight companies to ensure resolution.
• Submits corrected Bills of Lading to freight companies.
• Communicates with other departments to help resolve credit and shipping issues, etc.
• Creates credit memos for pricing discrepancy.
• Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
• Runs open order report and open credit report to accurately update the reports for monthly projections.
• Processes rebate orders.
• Processes Co-op dollars (credits) in Apprise.
• Orders catalogs, brochures and literature to fulfill customer’s requests.
• Other duties and tasks as assigned.

Education

• High School diploma and or GED.

Knowledge / Training

• Functional Microsoft Office skills.
• Data entry.
• Customer Service.
• Familiarity with the product catalog.
• Familiarity with general industry terminology and product naming conventions.
• Phone etiquette for customer interaction.
• Basic knowledge Business Operation System.

Experience

• 1+ year of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

• We offer a pleasant work environment, competitive compensation and full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.