Sales Support Specialist: Orders & Quotations

Ultimate Staffing; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultimate Staffing in Morrisville, NC is seeking a Sales Support Specialist (CSR) to deliver exceptional customer support by processing sales orders, preparing quotations, and answering inquiries about order status, shipping dates, pricing, and product availability.

You will serve as the central Sales Support Helpdesk and partner with Sales, Finance, Customer Service, and Operations to ensure timely resolution and accurate data management.

Qualifications

• Associate degree in Business Administration or related field is required or equivalent experience.
• Experience in customer service, sales support, order management, or related administrative role preferred.
• Proficiency with Microsoft Office, especially Excel.
• Experience with ERP or accounting systems preferred; SAP experience a plus.

Responsibilities

• Process, review, and enter customer sales orders from customers and sales representatives.
• Prepare, maintain, and update customer records, files, and reports for accurate data management.
• Ensure compliance with company policies, procedures, and quality standards.
• Collaborate with Sales, Finance, Customer Service, and Operations to set up accounts, process orders, and invoicing.
• Manage customer credit and debit memo requests.
• Review proposals and preliminary quotations for completeness, pricing, and technical requirements.
• Generate and distribute official customer quotations through the ERP/accounting system and revise as needed.
• Respond promptly to customer inquiries regarding order status, product availability, pricing, and shipping schedules.
• Provide outstanding customer service and maintain strong customer relationships.
• Gather and communicate customer feedback to support continuous improvement initiatives.
• Adapt to changing priorities while maintaining high accuracy and service.
• Perform additional duties and projects as assigned.

Skills

Fast-paced

Organizational skills

Attention to detail

Self-motivation

Cross-functional collaboration

Phone etiquette

Written & verbal communication

Team player

Process improvement

Education

Associate degree in Business Administration or related field

Tools

Excel

ERP systems

SAP

Job description

Ultimate Staffing in Morrisville, NC is seeking a Sales Support Specialist (CSR) to deliver exceptional customer support by processing sales orders, preparing quotations, and answering inquiries about order status, shipping dates, pricing, and product availability.

You will serve as the central Sales Support Helpdesk and partner with Sales, Finance, Customer Service, and Operations to ensure timely resolution and accurate data management.