Sales Support & Order Operations Specialist

Winsupply; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Winsupply Sourcing Services is seeking a Sales Support Specialist to provide foundational administrative support across the Sourcing network in a fast-paced environment. You will manage the primary inbox, handle calls from local companies, and ensure accurate order processing and documentation across vendor networks.

The role emphasizes high data accuracy, timely service, and proactive problem solving within an inside sales context.

Qualifications

• Associates Degree in Business Administration, Supply Chain, or related field.
• Proficiency with Microsoft Office; ability to quickly learn ERP and ticketing/CRM software.
• Experience in wholesale distribution sales support preferred.

Responsibilities

• Monitor and manage the primary Sourcing group email inbox with prompt triage and routing.
• Handle inbound calls from local companies delivering baseline service and escalation when needed.
• Process high-accuracy orders, cancellations, and basic item updates for all Sourcing customers.
• Coordinate defectives, shipment discrepancies, and price discrepancies; work with operations to resolve issues.
• Maintain transaction records in core systems and keep workflow tickets up to date.

Job description

Winsupply Sourcing Services is seeking a Sales Support Specialist to provide foundational administrative support across the Sourcing network in a fast-paced environment. You will manage the primary inbox, handle calls from local companies, and ensure accurate order processing and documentation across vendor networks.

The role emphasizes high data accuracy, timely service, and proactive problem solving within an inside sales context.