Sales Support & Order Coordination Specialist

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro is seeking a Sales Support Specialist to assist our sales teams in managing customers and orders. The role acts as a liaison across internal departments, providing product information and supporting account maintenance.

Responsibilities include processing daily sales orders, data entry, monitoring inventory, and coordinating with purchasing, production, and logistics. The successful candidate will have strong communication skills, data-entry proficiency, and a track record of

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production, and tracking orders.
• Strong professional communication skills, including phone, written/email, and presentation.
• Experience in customer service and dealing with clients directly; problem-solving skills.
• Strong computer skills with Word and Excel.
• Excellent organizational skills.

Responsibilities

• Manage sales account maintenance and provide technical and administrative product information.
• Perform daily clerical and office maintenance tasks, such as typing correspondence, data entry, quotations, and process documents.
• Monitor inventory and follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
• Assist intra‑company project coordination between sales and non‑sales departments.
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitate credit issues and negotiate returns.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.
• Serve as back‑up for the supervisor and team members.
• Perform additional duties as requested by supervisors.

Skills

Sales support

Data entry

Customer service

Communications

Microsoft Excel

Microsoft Word

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Supermicro is seeking a Sales Support Specialist to assist our sales teams in managing customers and orders. The role acts as a liaison across internal departments, providing product information and supporting account maintenance.

Responsibilities include processing daily sales orders, data entry, monitoring inventory, and coordinating with purchasing, production, and logistics. The successful candidate will have strong communication skills, data-entry proficiency, and a track record of