Senior Sales Support Specialist - Data Center Solutions

Supermicro; San Jose (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

Equity award programs

Job summary

Supermicro is seeking a Sr. Sales Support Specialist to assist a Sales team with customer orders and account maintenance. The role serves as a liaison across internal departments and provides product information to customers, handling daily sales order processing and data entry.

The ideal candidate will have 8+ years in sales support, strong communication skills, and proficiency with Word/Excel. In-office attendance is required at our San Jose location as part of a collaborative team environment.

Qualifications

• AA degree required, Bachelors degree is preferred.
• At least 8+ years of direct, related sales support experience.
• Experience in data entry, scheduling production and tracking orders.
• Possesses strong professional communication skills including: phone, written/E-mail and presentation.
• Experience in customer service and dealing with clients directly, must have problem solving skills.
• Consistent track record of meeting or exceeding assigned jobs.
• Must possess strong computer skills with word and excel.
• Organizational skills a must.

Responsibilities

• Sales account maintenance, providing technical and administrative product information
• Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members
• Additional duties per supervisors request

Skills

Communication skills

Data entry

Microsoft Excel

Time management

Customer service

Phone communication

Education

AA degree required

Bachelor’s degree preferred

Tools

Word

Excel

Job description

Supermicro is seeking a Sr. Sales Support Specialist to assist a Sales team with customer orders and account maintenance. The role serves as a liaison across internal departments and provides product information to customers, handling daily sales order processing and data entry.

The ideal candidate will have 8+ years in sales support, strong communication skills, and proficiency with Word/Excel. In-office attendance is required at our San Jose location as part of a collaborative team environment.