Sales Support Specialist 1

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro is seeking a Sales Support Specialist to assist our sales teams in managing customers and orders. The role acts as a liaison across internal departments, providing product information and supporting account maintenance.

Responsibilities include processing daily sales orders, data entry, monitoring inventory, and coordinating with purchasing, production, and logistics. The successful candidate will have strong communication skills, data-entry proficiency, and a track record of

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production, and tracking orders.
• Strong professional communication skills, including phone, written/email, and presentation.
• Experience in customer service and dealing with clients directly; problem-solving skills.
• Strong computer skills with Word and Excel.
• Excellent organizational skills.

Responsibilities

• Manage sales account maintenance and provide technical and administrative product information.
• Perform daily clerical and office maintenance tasks, such as typing correspondence, data entry, quotations, and process documents.
• Monitor inventory and follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
• Assist intra‑company project coordination between sales and non‑sales departments.
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitate credit issues and negotiate returns.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.
• Serve as back‑up for the supervisor and team members.
• Perform additional duties as requested by supervisors.

Skills

Sales support

Data entry

Customer service

Communications

Microsoft Excel

Microsoft Word

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Supermicro is a top tier provider of advanced server, storage, and networking solutions for data center, cloud computing, enterprise IT, Hadoop/Big Data, hyperscale, HPC, and IoT/Embedded customers worldwide. Our rapid growth has opened many opportunities for engineers, technologists, and business leaders.

Job Summary

The Sales Support Specialist will assist one of our sales teams in managing customers and their orders. The role acts as a liaison across internal departments, provides product information to customers, and supports account maintenance. Responsibilities include technical and administrative product information, daily sales order processing, and data entry.

Essential Duties And Responsibilities

• Manage sales account maintenance and provide technical and administrative product information.
• Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations, and process documents.
• Monitor inventory and follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments.
• Assist intra‑company project coordination between sales and non‑sales departments.
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitate credit issues and negotiate returns.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.
• Serve as back‑up for the supervisor and team members.
• Perform additional duties as requested by supervisors.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production, and tracking orders.
• Strong professional communication skills, including phone, written/email, and presentation.
• Experience in customer service and dealing with clients directly; problem‑solving skills.
• Consistent track record of meeting or exceeding assigned jobs.
• Strong computer skills with Word and Excel.
• Excellent organizational skills.

Salary Range

$75,000 - $85,000. Compensation adjustments may depend on location, level, education, training, specific skills, years of experience, and comparison to other employees in this role. Additional benefits and compensation options, such as bonus and equity award programs, may apply.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment

Cloud, Data Entry, Clerical, Data Center, Technology, Administrative.