Sales Support Specialist (28752)

Supermicro; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance.

This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.

Qualifications

• 5-7 years of relevant industry experience preferred.
• Experience in data entry, scheduling production and tracking orders.
• Self-starter who can work within a strong team culture.
• Strong written, spoken and presentation communication skills.
• Experience in customer service and direct client interaction; problem solving required.
• Ability to work well in a high pressure environment with tight deadlines.

Responsibilities

• Sales account maintenance and providing technical/administrative product information.
• Daily clerical tasks: typing, data entry, quotations, process documents.
• Monitor inventory and follow up ETA with purchasers.
• Liaise between sales, purchasing, production, procurement and logistics.
• Assist in intra-company project coordination between sales and non-sales teams.
• Enter and communicate status of orders with clients; handle credit issues and returns.
• Develop customer service relationships and produce daily client reports.
• Provide back-up support for supervisor and team members.

Skills

Data entry

Scheduling production

Tracking orders

Customer service

Communication

Problem solving

Working under pressure

Job description

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members

Qualifications:

• 5-7 years of relevant industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• A self-starter who can effectively work within a strong team culture
• Must have strong and effective professional communication skills written, speaking, and presentation
• Experience in customer service and dealing with clients directly, problem solving skills a must
• Work well in a high pressure environment with tight deadlines

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.