Sales Support Manager: Drive Growth & Customer Engagement

TestEquity LLC; Moorpark (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TestEquity LLC in Moorpark, CA seeks a Sales Support Manager to lead a team of sales support Supervisors and Customer Service Representatives. You will drive pricing, quotes, ERP order placement, and revenue growth while partnering with sales leaders to align strategies and optimize customer engagement.

The ideal candidate has proven leadership, a sales-driven mindset, and the ability to manage KPIs, SLAs, and cross-functional initiatives to maximize value for customers and TestEquity.

Qualifications

• Minimum of 5 years in a progressive leadership position.
• Experience with MS Office and ERP/CRM systems; Infor CSD experience a plus.
• Strong verbal and written communication skills.
• Passion for learning about customers/prospect needs and solutions.

Responsibilities

• Provide exceptional sales support leadership for TestEquity's business customers.
• Monitor KPIs and adjust staffing to ensure all SLAs are met.
• Hold team accountable to established service metrics.
• Build a positive work environment that aligns with Culture of Accountability.
• Perform QC of work and provide training and coaching to team members.
• Partner with internal and external leadership to optimize processes and prioritize improvements.
• Collaborate with internal partners to utilize resources and tools to maximize customer ROI.
• Drive year over year account growth and sales revenue increases.
• Provide operational resources to enable sales growth.

Skills

Leadership

KPIs & SLAs

Sales support

Customer engagement

Staff coaching

Job description

TestEquity LLC in Moorpark, CA seeks a Sales Support Manager to lead a team of sales support Supervisors and Customer Service Representatives. You will drive pricing, quotes, ERP order placement, and revenue growth while partnering with sales leaders to align strategies and optimize customer engagement.

The ideal candidate has proven leadership, a sales-driven mindset, and the ability to manage KPIs, SLAs, and cross-functional initiatives to maximize value for customers and TestEquity.