Customer Service and Sales Coordinator

Vesuvius; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Vesuvius in Illinois seeks an experienced Customer Service/Order Management professional to handle orders, coordinate with production and logistics, and maintain accurate ERP data. You will resolve inquiries and ensure timely deliveries while supporting forecasting for recurring products.

Join a team that collaborates across Sales, Operations, and Distribution to optimize service levels and customer satisfaction in a manufacturing setting.

Qualifications

• Minimum 4 years of customer service experience, preferably in a manufacturing or industrial environment.
• Experience supporting order management, logistics coordination, and cross‑functional collaboration.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently.
• Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints.
• Coordinate with Production to confirm product availability and manage supply constraints.
• Work closely with Logistics and Distribution to ensure timely and complete deliveries.
• Print and manage picking slips and shipping documentation.
• Process credits, debits, returns, and order adjustments in accordance with company policies.
• Act as a liaison between customers and the Sales team to support customer relationships and issue resolution.
• Collaborate with customers on forecasts for high‑volume or recurring products.
• Maintain accurate order and customer data within ERP systems (SAP preferred).
• Communicate daily with internal stakeholders, including Sales, Operations, Marketing, and Distribution.

Skills

Customer service

Order management

Logistics coordination

Cross-functional collaboration

Communication

Attention to detail

Tools

SAP

JDE

Job description

• Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently
• Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints
• Coordinate with Production to confirm product availability and manage supply constraints
• Work closely with Logistics and Distribution to ensure timely and complete deliveries
• Print and manage picking slips and shipping documentation
• Process credits, debits, returns, and order adjustments in accordance with company policies
• Act as a liaison between customers and the Sales team to support customer relationships and issue resolution
• Collaborate with customers on forecasts for high‐volume or recurring products
• Maintain accurate order and customer data within ERP systems (SAP preferred)
• Communicate daily with internal stakeholders, including Sales, Operations, Marketing, and Distribution

Experience

• Minimum of 4 years of customer service experience, preferably in a manufacturing or industrial environment
• Experience supporting order management, logistics coordination, and cross‐functional collaboration

Systems & Technical Knowledge

• SAP experience is highly desirable
• Experience with other ERP systems (e.g., JDE) is an advantage
• Proficient in Microsoft Office and PC‐based systems
• Excellent written and verbal communication skills
• Strong customer focus with the ability to handle sensitive or complex situations professionally
• Strong organizational skills with the ability to multitask and prioritize in a fast‐paced environment
• Attention to detail and commitment to accuracy
• Ability to work effectively across multiple departments

Problem Solving & Complexity

This role requires managing day‐to‐day customer and distributor interactions while ensuring orders are shipped on time and in full. The incumbent must resolve issues proactively, often involving sensitive customer concerns, supply constraints, or delivery challenges, requiring diplomacy, judgment, and collaboration.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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