Sales Support Lead, Luxury Fashion (Flexible Schedule)

Tapestry, Inc.; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Columbus, OH is seeking a Sales Support Associate to help drive store success through friendly, efficient customer service and accurate cash wrap operations. You will welcome clients, process transactions, and help maintain stockroom organization in a fast-paced luxury environment.

The role requires basic computer skills, cash handling, and a strong English proficiency. Weekend and peak-season availability is expected, with opportunities to grow within the brand.

Qualifications

• 1+ year of retail experience (cashier/stock etc.), preferably in luxury retail
• Knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet)
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion awareness

Cash handling

POS systems

Tech literacy

Tools

Walkie talkie

iPad / Laptop

Job description

Coach in Columbus, OH is seeking a Sales Support Associate to help drive store success through friendly, efficient customer service and accurate cash wrap operations. You will welcome clients, process transactions, and help maintain stockroom organization in a fast-paced luxury environment.

The role requires basic computer skills, cash handling, and a strong English proficiency. Weekend and peak-season availability is expected, with opportunities to grow within the brand.