Sales Support Lead - Growth & Customer Success Champion

Parsec Technologies; Plano (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus potential

Medical Insurance

Dental Insurance

Vision Insurance

15 days PTO

10–12 company-paid holidays

401(k)

Flexible spending account

Job summary

Parsec Technologies, Inc. is seeking a Sales Support Leader to manage customer orders, CRM updates, and communication with the sales team and executives. The role emphasizes learning the product line and providing recommendations to customers and resellers in a fast-paced environment.

The position is in Plano, TX, in-person, with development opportunities as the company grows. A Marketing or Business degree is preferred, and prior sales support experience is valued.

Qualifications

• Bachelor’s degree required (Marketing or Business preferred).
• Proficiency with Microsoft Office Suite, particularly Excel.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and multitasking abilities.

Responsibilities

• Enter and manage customer orders with minimal supervision.
• Maintain and update CRM system, track sales opportunities.
• Provide timely communication with internal account managers and executives.
• Learn our product line to provide basic recommendations to customers and resellers.
• Coordinate with shipping to ensure timely delivery and tracking information.
• Review open orders and respond to customer needs for satisfaction.

Skills

Excel

Communication

Organization

Collaboration

Leadership interest

Education

Bachelor's degree in Marketing or Business

Tools

CRM systems

ERP systems

Job description

Parsec Technologies, Inc. is seeking a Sales Support Leader to manage customer orders, CRM updates, and communication with the sales team and executives. The role emphasizes learning the product line and providing recommendations to customers and resellers in a fast-paced environment.

The position is in Plano, TX, in-person, with development opportunities as the company grows. A Marketing or Business degree is preferred, and prior sales support experience is valued.