Growth-Focused Customer Support Specialist

Shopping Solutions LLC; Cambridge (MA); On-site; USD 88,000 - 128,000; Full time

Job summary

Shopping Solutions LLC in Cambridge, MA seeks a mid-level Customer Support Specialist who thrives on the chase and continuous learning. The role offers a pay range of $88,000–$128,000 per year and ownership over key customer interactions, with emphasis on de-escalation and onboarding.

You will drive engagement, monitor KPIs, and convert webinar attendees into sales demos within 48 hours, while collaborating with a hands-on team in a fast-paced environment.

Qualifications

• 4 years of experience in customer support or related field.
• Experience converting leads into demos is a plus.
• Strong communication and organizational skills.

Responsibilities

• Plant Shopping Solutions LLC in the sales marketing conversations buyers already trust
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Show up at Cambridge, MA networking nights with a reason to follow up
• Convert webinar attendees into sales marketing demos within 48 hours
• Set the weekly cadence that keeps Shopping Solutions LLC reps accountable
• Chase the sales marketing whitespace no rep in MA has worked
• Pitch Shopping Solutions LLC's unfussy offering to buyers who haven't heard of us yet

Skills

Multitasking

Communication

Time management

Curiosity to learn

De-escalation

Onboarding

Willingness to learn

Stakeholder alignment

Tools

Five9

Job description

Shopping Solutions LLC in Cambridge, MA seeks a mid-level Customer Support Specialist who thrives on the chase and continuous learning. The role offers a pay range of $88,000–$128,000 per year and ownership over key customer interactions, with emphasis on de-escalation and onboarding.

You will drive engagement, monitor KPIs, and convert webinar attendees into sales demos within 48 hours, while collaborating with a hands-on team in a fast-paced environment.