Sales Support II - Electrical Distribution

Sonepar USA; Geismar (LA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional development programs

Shareholder opportunities

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Crawford Electric Supply, part of the Sonepar USA group, seeks a Sales Support Representative II to assist Inside Sales with orders, updates, and customer service from our branch location. This role supports timely shipments, coordinates with vendors, and maintains accurate records while delivering strong service to our customers.

Ideal candidates bring 1–3 years of customer service or logistics experience, excellent organization, and solid communication skills.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.
• Ability to work collaboratively with customers, vendors, and internal teams.

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Skills

Customer service

Sales support

Logistics

Organizational skills

Communication

Multitasking

MS Office

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Job description

Crawford Electric Supply, part of the Sonepar USA group, seeks a Sales Support Representative II to assist Inside Sales with orders, updates, and customer service from our branch location. This role supports timely shipments, coordinates with vendors, and maintains accurate records while delivering strong service to our customers.

Ideal candidates bring 1–3 years of customer service or logistics experience, excellent organization, and solid communication skills.