Sales Support Specialist II - Fast-Paced Customer Care

Crawford Electric Supply; Geismar (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Disability insurance (short & long‑tem

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Crawford Electric Supply, a part of the Sonepar group, is hiring for a Sales Support Representative II at our Branch Location. You will support Inside Sales, track orders, coordinate shipments, and resolve customer inquiries in a fast-paced environment. This role emphasizes teamwork, accuracy, and proactive communication across vendors and customers.

The position offers full-time hours with strong benefits and opportunities for growth within a national network of electrical distributors.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.
• Ability to work collaboratively with customers, vendors, and internal teams.

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Skills

Customer service

Sales support

Logistics experience

Organizational skills

Verbal & written communication

Multitasking

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Business systems

Job description

Crawford Electric Supply, a part of the Sonepar group, is hiring for a Sales Support Representative II at our Branch Location. You will support Inside Sales, track orders, coordinate shipments, and resolve customer inquiries in a fast-paced environment. This role emphasizes teamwork, accuracy, and proactive communication across vendors and customers.

The position offers full-time hours with strong benefits and opportunities for growth within a national network of electrical distributors.