Sales Support & Experience Coordinator

Eastern Metal Supply; Saint Charles (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

EASTERN METAL SUPPLY is seeking a Sales Administrator to bridge the Sales team with IT, Operations, Credit, and Accounting. You will coordinate clerical and administrative sales functions, ensuring smooth order flow and exceptional internal and external customer experiences.

This entry-level role offers a defined path toward an Inside Sales Representative position. Based in Saint Charles, MO, you will work with Inside Sales and cross-functional teams to support regional service excellence and

Qualifications

• Bachelor's degree or equivalent work experience required.
• Willing to sign our standard non-compete agreement.
• Ability to organize, plan and prioritize duties.
• Customer-focused and able to build relationships.

Responsibilities

• Follow up on customer credits, RMA’s, and backorders.
• Track and communicate same-day RMA pickup notifications.
• Collaborates cross-functionally to address customer concerns.
• Address IT requests for Sales (WebHelm, Accuterm).
• Monitor and update delivery windows and order flow.

Skills

Detail-oriented

Action Oriented

Customer Focus

Customer Experience

Drive For Results

Peer Relationships

Education

Bachelor’s degree or equivalent work experience

Job description

EASTERN METAL SUPPLY is seeking a Sales Administrator to bridge the Sales team with IT, Operations, Credit, and Accounting. You will coordinate clerical and administrative sales functions, ensuring smooth order flow and exceptional internal and external customer experiences.

This entry-level role offers a defined path toward an Inside Sales Representative position. Based in Saint Charles, MO, you will work with Inside Sales and cross-functional teams to support regional service excellence and