Sales Support Executive

Global Hi-tech Films Inc; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

Global Hi-tech Films Inc is seeking a Sales Support professional to assist the sales team, manage the end-to-end order cycle, and support both online and offline channels. The role involves coordinating with distributors, inventory management, and ensuring timely, accurate order fulfillment.

The position requires strong organizational skills, excellent communication, and the ability to work independently in a fast-paced environment. Some travel for events is included.

Qualifications

• Bachelor’s degree requirement in business, communications, or related field.
• Strong organizational and communication skills are essential.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience supporting sales teams, distributors, and e-commerce operations is a plus.

Responsibilities

• Support the sales team, Regional Sales Managers, and Sales Representatives by responding promptly to requests and providing necessary information and assistance.
• Manage the complete order cycle from entry through shipment with accurate, efficient processing.
• Monitor turnaround time for sales requests and customer orders to meet service expectations.
• Support online shop and e-commerce operations, coordinating offline support for issues that cannot be resolved online.
• Assist with stock reconciliation and inventory accuracy to ensure 100% compliance.
• Track order accuracy and operational performance to maintain error-free processing month over month.
• Coordinate with e-commerce, warehouse, and sales teams to resolve issues.
• Handle sales order exceptions and special requests, communicating them to the appropriate team.
• Maintain accurate sales and order information for easy access by Sales Reps and RSMs.
• Provide day-to-day administrative and operational sales support.
• Communicate with Distributors and assist with offline orders for events.
• Travel within states for major exhibitions and events.
• Assist with office management (ordering supplies, admin support, etc.).

Skills

Spanish speaker

Strong organizational skills

Excellent communication

Independent and collaborative

Education

Bachelor’s degree in Business, Communications, or a related field

Tools

Microsoft Office

SalesForce

SAP

Excel

MS Outlook

Numbers

Job description

Benefits:

• 401(k)


• Paid time off

Sales Support Responsibilities

• Support the sales team, Regional Sales Managers, and Sales Representatives by responding promptly to requests and providing the information and assistance needed to support daily sales activities.


• Manage the complete order cycle, from order entry through shipment, ensuring orders are processed accurately, efficiently, and shipped error-free.


• Monitor turnaround time for sales requests and customer orders, helping ensure requirements are addressed within established service expectations.


• Support the online shop and e-commerce operations, helping ensure the platform functions properly and coordinating offline support for exceptions or issues that cannot be resolved online.


• Assist with stock reconciliation and inventory accuracy, working toward 100% compliance and identifying discrepancies that may impact customer orders or sales activities.


• Track order accuracy and operational performance, with a focus on maintaining error-free processing month over month.


• Coordinate with e-commerce, warehouse, and sales teams to resolve order, inventory, shipment, and online purchasing issues.


• Handle sales order exceptions and special requests, ensuring issues are communicated to the appropriate team and addressed efficiently.


• Maintain accurate sales and order information, helping Sales Representatives and RSMs access reliable product, inventory, and order-status details.


• Provide day-to-day administrative and operational sales support, allowing the sales team to remain focused on customers, business development, and revenue-generating activities.


• Communicate with Distributors, organize material that they might need for events, and assist them with offline orders when necessary


• Travel within states for major exhibitions and events.


• Assist with office management (ordering supplies, office and admin support, etc.)

Qualifications

• Bachelor’s degree in Business, Communications, or a related field


• Spanish speaker


• Strong organizational skills, proactive and self-starter


• Ability to work both independently and collaboratively in a fast-paced environment


• Strong organizational and time-management skills, with the ability to prioritize multiple sales requests, orders, and deadlines efficiently.


• Excellent communication and customer service skills, with the ability to effectively support Sales Representatives, RSMs, customers, and internal departments.


• Strong attention to detail and accuracy, particularly in order processing, inventory reconciliation, documentation, and shipment coordination.


• Proficiency with Microsoft Office and order/e-commerce systems, with the ability to learn new platforms quickly and troubleshoot routine order or online shop issues.

Preferred Skills

• Excel Skills, MS Outlook, Numbers Skills


• Experience with SalesForce and SAP (preferred)


• Basic knowledge of inventory and order management


• Experience in B2C and with automotive industry