Sales Support & Dispatch Coordinator

Waste Pro; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Key duties include dispatching drivers, assigning routes, tracking service orders, communicating with customers to ensure satisfaction, and collaborating with Customer Service, Operations, and Sales. Proficiency with MS Office and attention to detail are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years in administrative support function.
• Proficiency with MS Outlook, Word, PowerPoint and basic Excel.
• Experience in proofreading, typing accuracy, punctuation edits, grammar and spelling.
• Resourceful thinking with the ability to draw accurate conclusions.
• High autonomy with team orientation and cross-functional collaboration.
• Attention to detail with consistent work quality.
• Strong interpersonal, relationship and customer service skills; able to handle confidential situations.
• Ability to interact with individuals at all levels of the organization.
• Positive customer service attitude and energetic demeanor with clear voice and body language.
• Strong written and verbal communication skills.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Close routes, enter notes and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.
• Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to insure prompt follow through of all issues.
• Input New Service Agreements and Service Orders.
• Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Support other service lines when required.
• Completes cross training with Operations, Sales and Billing.
• Uses Tower systems to gather information, provides information, and/or update customer records.
• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Skills

Communication

Attention to detail

Customer service

Cross-functional collaboration

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

PowerPoint

Excel (basics)

Job description

Key duties include dispatching drivers, assigning routes, tracking service orders, communicating with customers to ensure satisfaction, and collaborating with Customer Service, Operations, and Sales. Proficiency with MS Office and attention to detail are essential.