Dispatch & Operations Support Specialist

Waste Pro USA Inc.; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Disability Coverage

401(k) Match

Paid Time Off

Job summary

Waste Pro USA Inc. in West Palm Beach, FL is seeking an Operations Support Specialist to join our local team. The role focuses on administrative and dispatch support, customer service, reporting, scheduling, and coordinating daily operations.

You will create and close tickets, assist with routing, distribute reports, and use MS Office to handle time tracking, safety, and contracts. The position requires detail orientation, multitasking, and strong communication across field and office staff.

Qualifications

• High school diploma or GED required.
• 2+ years of administrative, operations, dispatch, or related experience.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Create, assign, monitor, and close customer service tickets daily.
• Support daily dispatch and route management activities.
• Maintain and distribute department communications, reports, and updates.
• Communicate with supervisors, managers, and field staff regarding service issues.
• Prepare, maintain, and distribute operational and productivity reports.
• Utilize company software for time and attendance, safety reporting, and contract labor management.

Skills

Organization & multitasking

Communication skills

Detail-oriented

Problem-solving

Time management

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

Job description

Waste Pro USA Inc. in West Palm Beach, FL is seeking an Operations Support Specialist to join our local team. The role focuses on administrative and dispatch support, customer service, reporting, scheduling, and coordinating daily operations.

You will create and close tickets, assist with routing, distribute reports, and use MS Office to handle time tracking, safety, and contracts. The position requires detail orientation, multitasking, and strong communication across field and office staff.