Sales Support & Customer Service Specialist

FHLB Des Moines; La Puente (CA); On-site; USD 26,000 - 39,000; Full time

Job summary

Sysco is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The goal is to assist and resolve customer needs quickly and accurately.

This role requires a high school diploma, about 1 year of related experience, and strong MS Office skills; call center experience is a plus. It is a desk-based position within Sysco’s distribution network.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

MS Office

PC-based work

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sysco is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The goal is to assist and resolve customer needs quickly and accurately.

This role requires a high school diploma, about 1 year of related experience, and strong MS Office skills; call center experience is a plus. It is a desk-based position within Sysco’s distribution network.