Customer Service Representative

3M HEALTHCARE; United States; On-site; USD 22,647 - 33,971; Full time

Job summary

Sysco is seeking a Customer Sales Representative to support Account Executives, Marketing Associates, and customers. You will help resolve customer needs quickly and accurately, handle inquiries, and support same-day deliveries.

The role emphasizes strong phone communication, ability to work in a fast-paced environment, and proficiency with MS Office. Prior call center experience is preferred and on-site work in the United States is expected.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Call center experience preferred.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication skills

Fast-paced environment

Sitting at PC long hours

MS Office proficiency

Education

High school diploma or equivalent

Job description

None

60103

Travel Percentage:

0

Compensation Range:

$16.44 - $24.66

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

You may be eligible to participate in the Company's Incentive Plan.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS
Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.