Sales Support / Customer Service Representative

Nefco Corp.; East Hartford (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

NEFCO Corp. in East Hartford, CT, seeks a Sales Support / Customer Service Representative to handle day-to-day customer issues including returns, missing product, missed deliveries, wrong material and sales errors.

You will build strong relationships with customers and employees, coordinate with drivers, and use NEFCO’s Eclipse ERP and MS Office to ensure timely resolutions. This is a non-exempt, full-time role with OT eligibility.

Qualifications

• Demonstrate ability to work in fast-paced, high-pressure environment.
• Proficient with NEFCO’s Eclipse ERP and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Excellent attendance and punctuality at work.
• Attention to detail and accuracy in tasks.
• Degree preferred; industry experience may be considered in lieu of degree.
• 3–5 years of work experience, preferably in construction supply sales.
• This is a non-exempt position, eligible for overtime.

Responsibilities

• Establish strong working relationships with employees and customers to exceed service levels.
• Resolve product or service problems by clarifying the complaint and determining a solution.
• Process customer adjustments – create paperwork for returns and process credits.
• Dispatch for driver; verify contact info and wrong addresses when issues arise.
• Contact drivers for Estimated Time of Arrival for customers.
• Handle Return Authorizations with Vendors.
• Access daily delivery manifests.
• Maintain the hot list; coordinate between departments.
• Make changes to redeliver for wrong addresses or reschedule deliveries.
• Manage missed deliveries and notify the branch for redelivery.

Skills

Customer service

Attention to detail

Communication

Time management

Education

Bachelor's degree preferred

Tools

Eclipse ERP

Microsoft Office

Job description

Description

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – Create paperwork for customer returns and process credits
• Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
• Contact drivers for Estimated Time of Arrival for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Requirements

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 3-5 years of work experience (preferably in construction supply sales)
• This is a non-exempt position, eligible for overtime.