Sales Support / Customer Service Representative

Nefco Corporation; East Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Nefco Corporation in East Hartford is seeking a Sales Support / Customer Service Representative to handle day-to-day customer issues such as returns, missing product, missed deliveries, wrong material and sales errors.

You will build strong relationships with employees and customers, resolve problems, process returns and credits, and coordinate with drivers and vendors to ensure customers receive timely service.

Qualifications

• Fast-paced, high-pressure environment experience.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Punctual and reliable with attendance.
• Construction supply sales experience preferred.

Responsibilities

• Establish relationships with employees and customers to exceed service levels.
• Clarify complaints, determine root cause, explain solution and follow up.
• Process customer adjustments—create paperwork for returns and credits.
• Dispatch for driver; obtain contact info and correct addresses.
• Contact drivers for estimated times of arrival for customers.
• Handle return authorizations with vendors.
• Access daily delivery manifests.
• Maintain hot list; communicate between departments.
• Make changes to redeliver for wrong addresses or reschedule deliveries.
• Manage missed deliveries—enter error report and inform the branch.

Skills

Fast-paced environment

Verbal and written communication

Customer service skills

Attention to detail

Education

Bachelor's degree preferred

Tools

Eclipse ERP

Microsoft Office Suite

Job description

Description

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – Create paperwork for customer returns and process credits
• Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
• Contact drivers for Estimated Time of Arrival for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Requirements

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 3-5 years of work experience (preferably in construction supply sales)
• This is a non-exempt position, eligible for  overtime.