Sales Support / Customer Service Representative

NEFCO; East Hartford (CT); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

NEFCO in East Hartford, CT, seeks a Sales Support / Customer Service Representative to handle day-to-day customer issues including returns, missing product, and delivery problems. The role emphasizes strong relationships with customers and internal teams to ensure service levels meet expectations.

The ideal candidate has 3–5 years in construction supply sales, solid communication skills, and proficiency in Eclipse ERP and Microsoft Office.

Formación

• Experience in fast-paced, high-pressure environments.
• Proficient with Eclipse ERP and Microsoft Office.
• Strong verbal and written communication skills.
• Customer service-focused with attention to detail.
• Degree preferred; industry experience may count.
• 3–5 years of construction supply sales experience.
• Overtime eligible; non-exempt position.

Responsabilidades

• Build strong relationships with customers and colleagues to exceed service levels.
• Clarify complaints, identify root causes, explain solutions, and follow up.
• Process returns and credits; handle customer adjustments paperwork.
• Coordinate dispatch with drivers; verify addresses and ETAs.
• Communicate ETAs and updates between branches and drivers.
• Manage Return Authorizations with Vendors.
• Review daily delivery manifests.
• Maintain hot list and cross-department communication.
• Arrange redelivery or reschedule missed deliveries.

Conocimientos

Customer service

Communication

Problem solving

Educación

Bachelor's degree preferred

3–5 years experience in construction supply sales

Herramientas

Eclipse ERP

Microsoft Office

CRM systems

Descripción del empleo

Description

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – Create paperwork for customer returns and process credits
• Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
• Contact drivers for Estimated Time of Arrival for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Requirements

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 3-5 years of work experience (preferably in construction supply sales)
• This is a non-exempt position, eligible for overtime.