Sales Support / Customer Service - eCommerce

Fitness Factory Incorporated; Forest Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

On-site workout facilities

Base pay plus bonus

Competitive health insurance

Profit sharing

PTO

Job summary

A fitness equipment company is looking for a Sales Support / Customer Service professional in Forest Park, IL. This full-time role involves helping customers with service issues, managing orders in the ERP system, and providing support through various communication channels. Ideal candidates will possess strong customer service skills, a passion for fitness, and a problem-solving mindset. Comprehensive benefits including competitive pay, health insurance, and employee discounts are offered.

Qualifications

• Willing to adapt and learn.
• Excited to work directly with customers on the phone.
• Strong desire to solve problems with minimal touches.
• Average to strong typing skills.
• Ability to proficiently navigate Microsoft Office and multiple online marketplace platforms.

Responsibilities

• Respond to and solve customer service issues via various channels.
• Manage and process daily orders within the ERP system.
• Answer live support calls.
• Manage backorders.
• File traces and claims with shipping companies.
• Communicate with customers for order fulfillment.
• Assist sales team with post-sales support.

Skills

Customer service skills

Problem-solving

Typing skills

Microsoft Office proficiency

Online marketplaces (Amazon, eBay)

Tools

ERP system

Job description

Description

Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable. Our products play an immense role in changing, influencing, and enhancing the lives of our customers.

Our established company with a more than 35-year history of success is growing. We are seeking a Sales Support / Customer Service professional to work with our eCommerce sales team in our Forest Park, IL office.

You may be the ideal candidate if:

• You have a strong desire to help others
• You relish the opportunity to solve problems
• You are passionate about working as part of a team to achieve common goals
• You are determined to see tasks through to completion

Responsibilities include but are not limited to:

• Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone
• Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce platforms to the shipping warehouse
• Answer live support calls
• Manage backorders
• File traces and claims with shipping companies
• Call and email customers if additional information is required to fulfill their order
• Assist sales team with post-sales support

General Qualifications:

• Willing to adapt and learn
• Excited to work directly with end customers on the phone
• Strong desire to solve problems with the least touches possible
• Average to strong typing skills
• Ability to proficiently navigate Microsoft Office and multiple online marketplace platforms
• Ability to work on-site in office, 5 days per week
• Positive attitude

Preferred Qualifications:

• Prior customer service experience
• Fitness-minded lifestyle and passion a plus
• Experience with online marketplaces such as Amazon and eBay

Benefits:

• Compensation including both base hourly pay and bonus
• Employee discount
• On-site workout facilities

Full-time Employee Benefits:

• Competitive health insurance (medical, dental, vision)
• 401(k)
• Profit Sharing
• Paid Time Off (PTO)