eCommerce Sales Support & Customer Service - Growth & Perks

Fitness Factory Incorporated; Forest Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

On-site workout facilities

Base pay plus bonus

Competitive health insurance

Job summary

A fitness equipment company is looking for a Sales Support / Customer Service professional in Forest Park, IL. This full-time role involves helping customers with service issues, managing orders in the ERP system, and providing support through various communication channels. Ideal candidates will possess strong customer service skills, a passion for fitness, and a problem-solving mindset. Comprehensive benefits including competitive pay, health insurance, and employee discounts are offered.

Qualifications

• Willing to adapt and learn.
• Excited to work directly with customers on the phone.
• Strong desire to solve problems with minimal touches.

Responsibilities

• Respond to and solve customer service issues via various channels.
• Manage and process daily orders within the ERP system.
• Answer live support calls.
• Manage backorders.
• File traces and claims with shipping companies.
• Communicate with customers for order fulfillment.
• Assist sales team with post-sales support.

Skills

Customer service skills

Problem-solving

Typing skills

Microsoft Office proficiency

Job description

A fitness equipment company is looking for a Sales Support / Customer Service professional in Forest Park, IL. This full-time role involves helping customers with service issues, managing orders in the ERP system, and providing support through various communication channels. Ideal candidates will possess strong customer service skills, a passion for fitness, and a problem-solving mindset. Comprehensive benefits including competitive pay, health insurance, and employee discounts are offered.