Customer Service Representative

Home Controls, Inc.; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation/Personal Days

Health benefits

401k available

Job summary

Home Controls, Inc. is seeking an in‑house E‑commerce Customer Service Representative in the Miramar Rd area to maximize sales on Amazon, eBay, and Walmart. You will respond to customer inquiries via email and chat, manage returns, and optimize online settings to boost marketplace performance.

The role emphasizes an active, hands‑on approach with a team, using high‑end tools to improve productivity and online competitiveness. Strong Excel skills and a proactive, reliable attitude are essential.

Qualifications

• Experience with Seller Central and marketplace sales is preferred.
• Professional, hardworking, organized, team oriented, nice, and eager to learn.
• High skill level with Excel spreadsheets.
• High computer literacy and comfortable working with new programs.
• Strong problem solving ability.
• Detail oriented, multi-tasker.
• Fast learner, proactive, self starter.
• Excellent verbal and written skills.
• Analytical thinker.
• Able to type 40+ wpm.
• Reliable, energetic & organized.

Responsibilities

• Monitoring, managing and responding to customer emails, chats and questions.
• Researching and strategizing to maximize online competitiveness
• Managing marketplace returns.
• Optimizing online settings to maximize marketplace sales
• Various projects as assigned

Skills

Seller Central

Excel

Detail oriented

Multitasking

Strong communication

Self-starter

Team oriented

Problem solving

Tools

Excel

Job description

Customer Service Representative - E-commerce (Miramar Rd Area)

The E‑Commerce Customer Service Representative responsibility is an active, hands‑on, in‑house e‑commerce marketing position focused on maximizing sales and efficiency on Amazon, eBay, and Walmart. High end e‑commerce tools are available to leverage productivity, simplify the process and increase productivity. This helps provide a great opportunity for job satisfaction and accomplishment, and helps our Team grow.

Responsibilities

• Monitoring, managing and responding to customer emails, chats and questions.
• Researching and strategizing to maximize online competitiveness
• Managing marketplace returns.
• Optimizing online settings to maximize marketplace sales
• Various projects as assigned

Qualifications

• Seller Central experience with marketplace sales and content optimizing preferred.
• Professional, hard working, organized, team oriented, nice, and eager to learn
• High skill level with Excel spreadsheets
• High computer literacy and comfortable working with new programs
• Strong problem solving ability
• Detail oriented, multi-tasker
• Fast learner, proactive, self starter
• Excellent verbal and written skills
• Analytical thinker
• Able to type 40+ wpm
• Must be reliable, energetic & organized
• Good with multitasking
• Detail oriented
• Reliable, punctual, and a genuinely nice person

About Us

Home Controls is a nationwide stocking distributor providing cutting‑edge technology products that allow a home to be more comfortable, convenient, secure and energy efficient since 1989. We are continually updating and expanding various aspects of our business to stay on the leading edge of business advances. The heart of our company is our exceptional customer service Team and their support for our customers, vendors and each other.

Our Home automation products and devices are an exciting market, and we share information helping customers to automate their homes and surroundings. If you have a high interest in working with a strong Team with interesting products in a friendly and professional office environment, with only genuinely nice people, come join our Team.

Hours and Compensation

Mon‑Fri 8:00am – 5pm, Full Time, No Weekends.

Pay according to experience level.

Benefits

Vacation/Personal Days.

Health benefits and 401k available.