Sales Specialist

Hfi Llc Active; Macon (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hfi Llc Active in Macon, GA is seeking a highly qualified Sales Support Specialist to assist our sales team and respond to customer inquiries, ensuring smooth order processing and strong relationships. The role demands hands-on experience in sales and customer service, proficiency with ERP/CRM systems, and solid MS Excel skills.

You will analyze sales metrics, contribute to strategy, and coordinate with account managers to drive growth.

Qualifications

• Proven work experience as a Sales support specialist or similar role.
• Hands-on experience with ERP and CRM systems.
• Proficiency with MS Office, especially Excel.
• Strong understanding of sales and customer service practices.
• Excellent communication and multitasking abilities.
• Team player with motivational skills.
• BS in Marketing or related field is a plus.

Responsibilities

• Provide troubleshooting for orders, orders status and related issues.
• Supply data and guides to support the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report key information.
• Keep records of sales trends.
• Collaborate with account managers on sales strategies.
• Stay updated on product launches and train the sales team.
• Review pending orders to ensure customer satisfaction.
• Suggest and implement process improvements.

Skills

Sales support

CRM systems

ERP systems

MS Excel

Customer service

Communication skills

Analytical skills

Teamwork

Education

Bachelor's degree in Marketing

Associate degree in relevant field

Tools

ERP Software

CRM Software

MS Office Suite

Job description

We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.

The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.

Responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Suggest sales process improvements.

Requirements and skills

• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• BS degree in Marketing or associate degree in relevant field a plus