Sales Support & Customer Care Specialist

Ivy Enterprises, Inc.; Port Washington (NY); On-site; USD 26,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Paid Time Off

Paid Holidays

Annual Bonus

Fitness Center

Summer Fridays

Relocation Support

Referral Bonus

License Reimbursement

Commuter Support

Visa Sponsorship

Job summary

Ivy Enterprises, Inc. in Port Washington, NY is seeking a Customer Service Representative to support the Sales Team by responding to customer inquiries, processing orders, and resolving shipping issues.

You will act as the liaison between customers and the Sales team and handle real-time orders received by email, fax, or phone. The role also covers Canada orders, order status checks, returns, billing, and handling claims, with a broad benefits package including medical insurance, 401(k), PTO,

Job description

Ivy Enterprises, Inc. in Port Washington, NY is seeking a Customer Service Representative to support the Sales Team by responding to customer inquiries, processing orders, and resolving shipping issues.

You will act as the liaison between customers and the Sales team and handle real-time orders received by email, fax, or phone. The role also covers Canada orders, order status checks, returns, billing, and handling claims, with a broad benefits package including medical insurance, 401(k), PTO,