Sales Support & Customer Care Specialist

Sysco; Man (WV); On-site; USD 25,000 - 39,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative (CSR) to provide direct support to Account Executives, Marketing Associates, and customers. The CSR aims to resolve customer needs quickly and accurately while maintaining strong communication with internal teams.

This role emphasizes call handling, order processing, and collaboration with sales staff to ensure timely deliveries and accurate invoicing. A fast-paced environment and solid MS Office skills are essential for success.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center and accounts receivable experience.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for OPCO.
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced work

PC/computer use

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sysco is seeking a Customer Sales Representative (CSR) to provide direct support to Account Executives, Marketing Associates, and customers. The CSR aims to resolve customer needs quickly and accurately while maintaining strong communication with internal teams.

This role emphasizes call handling, order processing, and collaboration with sales staff to ensure timely deliveries and accurate invoicing. A fast-paced environment and solid MS Office skills are essential for success.