Sales Support CSR: Fast-Paced Customer Care & Orders

Sysco; Carolina (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Sysco is seeking a Customer Sales Representative (CSR) in Carolina. This sales support role provides direct assistance to Account Executives, Marketing Associates, and customers, aiming to resolve all needs quickly and accurately.

Responsibilities include answering inquiries, processing orders and credits, managing deliveries, invoicing, and coordinating with AE and customers to ensure timely service. Strong communication and MS Office skills are required.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.
• Strong telephone communication skills and proficiency with MS Office.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Education

High school diploma or equivalent

Job description

Sysco is seeking a Customer Sales Representative (CSR) in Carolina. This sales support role provides direct assistance to Account Executives, Marketing Associates, and customers, aiming to resolve all needs quickly and accurately.

Responsibilities include answering inquiries, processing orders and credits, managing deliveries, invoicing, and coordinating with AE and customers to ensure timely service. Strong communication and MS Office skills are required.