Sales Support Coordinator I: Customer Solutions & Orders

Y. Hata & Co.; Honolulu (HI); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Y. Hata & Co. in Honolulu, HI, is seeking a customer service professional to support order processing and customer solutions.

The role handles orders by telephone, fax, or electronic transmission, assists customers with product introductions, and resolves discrepancies. You will use proprietary software like PowerEnterprise, Powersell, Powernet, and Insight, and participate in cross-training to maintain knowledge of multiple CSR accounts.

Qualifications

• High School Diploma or GED equivalent.
• One to two years of previous customer service or telemarketing and/or experience preferred.

Responsibilities

• Receives and accurately processes orders via electronic transmission, telephone or fax.
• Develops customer solutions and introduces new product lines.
• Manages and follows through with customer orders, discrepancies, and customer concerns.
• Proficiency in the use of all company proprietary software (PowerEnterprise, Powersell, Powernet, Insight).
• Maintain working knowledge of at least two CSR account positions via cross training.

Skills

Telephone etiquette

CSR cross-training

Education

High School Diploma or GED

Tools

PowerEnterprise

Powersell

Powernet

Insight

Job description

Y. Hata & Co. in Honolulu, HI, is seeking a customer service professional to support order processing and customer solutions.

The role handles orders by telephone, fax, or electronic transmission, assists customers with product introductions, and resolves discrepancies. You will use proprietary software like PowerEnterprise, Powersell, Powernet, and Insight, and participate in cross-training to maintain knowledge of multiple CSR accounts.