SALES SUPPORT COORDINATOR I

Socket.dev; Honolulu (HI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Parking

Tuition assistance

Job summary

Y. Hata & Co., Limited in Hawaiʻi is seeking a Customer Service representative to process orders by phone, fax, or electronic transmission. You will develop customer solutions and resolve discrepancies while working with proprietary software

Qualifications include a high school diploma or GED and 1–2 years of customer service experience. The role emphasizes teamwork, core company values, and community focus.

Qualifications

• 1–2 years of customer service or telemarketing experience preferred.

Responsibilities

• Receives and accurately processes orders via electronic transmission, telephone or fax.
• Knowledge and following of guidelines in the Customer Service Procedures Manual.
• Knowledge and practice of telephone etiquette skills as outlined in the Enhancing Telephone Skills and Technique handbook.
• To create mutually successful partnerships by developing customer solutions and introducing new product lines.
• Manages and follows through with customer orders, discrepancies, and customer concerns.
• Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.).
• Maintain working knowledge of at least two CSR account positions via cross training.
• Performs similar and related duties as assigned by the Supervisor.
• Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.

Skills

Customer Service

Telephone Etiquette

Order Processing

Cross Training

Education

High School Diploma or GED

Tools

PowerEnterprise

Powersell

Powernet

Insight

Job description

For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community.

At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive.

If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence.

Starting Pay: $21 to $25 per hour

Work Schedule (Varies Each Week):

Monday to Friday (7:30am - 4:30pm),

Saturday (8am - 2pm),

Sunday (8:30am - 2pm)

Position Summary Description:

Processes customer orders via telephone, electronic transmission, and fax. Assists customer’s in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies.

Essential Duties and Responsibilities:

• Receives and accurately processes orders via electronic transmission, telephone or fax.
  
• Knowledge and following of guidelines in the ‘Customer Service Procedures Manual”.
• Knowledge and practice of telephone etiquette skills as outlined in the ‘Enhancing Telephone Skills and Technique’ handbook.
• To create mutually successful partnerships by developing customer solutions and introducing new product lines.
• Manages and follows through with customer orders, discrepancies, and customer concerns.
• Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.).
• Maintain working knowledge of at least two CSR account positions via cross training.
• Performs similar and related duties as assigned by the Supervisor.
• Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.

Education/Training and Experience

High School Diploma or GED equivalent.

One to two years of previous customer service or telemarketing and/or experience preferred.

Why You’ll Love Working at Y. Hata

We believe our employees deserve more than just a paycheck. Our comprehensive benefits package is designed to support your well-being, growth, and success — both on and off the job.

• Rewarding Compensation – Competitive pay, merit increases, and flexible pay options.
• Your Health Matters – Robust medical, vision, and life insurance; EAP support.
• Time to Recharge – PTO, paid holidays, and floating holidays.
• More Than Just Perks – Paid parking, safety gear, uniforms, celebrations, discounts.
• Investing in You – Tuition assistance and development opportunities.
• Plan for Tomorrow – 401(k), Roth 401(k), and After-Tax 401(k) with company match.

Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.