Sales Support Coordinator — Hybrid, Data-Driven Impact

Wolters Kluwer; Indianapolis (IN); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation time

Sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver accurate quotes while ensuring CRM data integrity. This hybrid role supports a dynamic, collaborative team across US offices and contributes to data-driven customer interactions.

You will develop detailed quotes, manage documentation, and mentor junior staff, leveraging Excel, PowerPoint, and CRM tools to drive efficiency and customer satisfaction.

Qualifications

• CRM data management and analysis expertise.
• Detailed and complex interactions handled with precision.
• Proactive and reliable in high-ambiguity scenarios.

Responsibilities

• Manage high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM expertise

Communication

Attention to detail

Problem solving

Time management

Microsoft Excel

PowerPoint

Team collaboration

Hybrid schedule

Tools

CRM

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver accurate quotes while ensuring CRM data integrity. This hybrid role supports a dynamic, collaborative team across US offices and contributes to data-driven customer interactions.

You will develop detailed quotes, manage documentation, and mentor junior staff, leveraging Excel, PowerPoint, and CRM tools to drive efficiency and customer satisfaction.